Healthwatch Suffolk CIC has become Knowing Works CIC.
We are a large membership social enterprise delivering insights to include people’s lived experiences, in the shape and development of services, policy, and strategy, across all sectors.
Our company will remain a not-for-profit social enterprise, ensuring health and care commissioners, services, and businesses all have options for how they can independently seek people’s views and lived experiences in the future.
Building on well over a decade of experience in engagement, partnerships, research, service evaluation and authentic co-production, Knowing Works will deliver projects with an understanding of the challenges faced by those who commission us. It will bring to the fore lived experience and compelling evidence that changes minds and brings about sustainable change.
If you would like to be kept up to date about our latest work and developments, please join our Knowing Works CIC mailing list at:
Wendy Herber (Independent Chair) said:
“Knowing Works will continue to champion the ethos that has driven our work for more than a decade – a steadfast belief that the only way to shape effective support, businesses and services, is with those who need, provide and use them.”
“Knowing works when it’s based on independence, honesty, trusted partnerships, and proven expertise. It works when we let people tell us what’s important to them, and not just what is useful to those who ask. Knowing works, because guessing is an expensive waste.”
Dr Ed Garratt OBE DL (Chief Executive, Norfolk and Suffolk Integrated Care Board) said:
“Knowing Works CIC is an outstanding organisation and a thought leader. Its Healthwatch foundations means it will continue to provide a moral compass, huge industry and represent the community with integrity and authenticity.”
What does this mean for our Healthwatch service?
Although our company name is changing, everything else about our Community Interest Company; our team, services, ethos, values, and everything that drives our work, remains firmly in place.
Our passion is, and will always be, in gathering lived experience and delivering projects that amplify voices and influence outcomes for communities, professionals, and the public.
People will still contact Healthwatch Suffolk in the same ways, discover our work and impact on the Healthwatch website, use our Feedback Centre to share experiences, and meet our team in communities across Suffolk. The service will continue until the law establishing our network has been changed by Government.
The work we deliver as Knowing Works CIC will add to the impact of our Healthwatch service, ensuring people have a robust way to include their views and experiences in the shape and design of care and support.