Our survey with Suffolk County Council about experiences of choosing care homes is closing this month – please don’t miss the chance to share your experiences.
We want to hear from anyone who has faced making a decision about care homes in Suffolk (for themselves, or for someone they know), so we can help to improve the information and support available to families across Suffolk.
Take our survey now at www.smartsurvey.co.uk/t/choosingacarehome.
Support to take part is available from our team. Call us for free on 0800 448 8234, or email info@knowingworks.co.uk. British Sign Language support is also available (search for ‘Healthwatch Suffolk’) on the Convo Now service.
Alternative formats of the survey can be found at www.knowingworks.co.uk/our-work/choosingacarehome.
The closing date for the survey is Monday 31st August 2026.
Moving into a care home can be a highly emotional and difficult experience for people.
People often don’t know what choices they have, how funding works, or what support the local authority can offer. Therefore, important decisions are frequently made during moments of crisis, when someone’s needs have become too high to manage at home.
Your feedback and views can help to change this.
The aim is simple: to make information about care homes clearer, easier to find and easier to understand — so families can make confident, informed decisions, avoid the need for complaints, and choose care that truly meets their needs.
Who can take part?
We would like to hear from:
- Anyone who has chosen a care home for themselves or a relative in the last two years, either through contact with Suffolk County Council or privately.
- Anyone who is considering their future care needs or those of a relative
You’ll help us to understand:
- How you feel about care homes in general.
- How families talk about future care needs and planning for care.
- The information and support people need when choosing a care home.
- What people understand about paying for a care home, and the support available from the Council.
- Whether people experience difficulties accessing information about care homes.
Please do not miss the chance to take part.